Dispute a Refund Request Outcome

If you feel that there’s been a mistake or that were incorrectly denied a refund, you can dispute a refund request outcome once per case. You can only dispute a refund request outcome once we’ve notified you of the outcome of your request and provided reasoning for the denial of your refund. Disputes are handled in accordance with our Sales and Refunds policy.
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Make sure to check if you’re eligible for a refund on our Sales and Refunds policy before disputing the outcome. The policies outlined in the Request a Refund page that you can view here are all in effect when disputing a refund. The important information below is additional to that outlined in the Request a Refund page.

Important Information

By disputing a refund, you agree to, and understand that, we will re-verify and, if successful, process a full or partial refund in accordance with our Sales and Refunds policy and with the information outlined in the Request a Refund page.

If successful, the previous denial of refund will be overturned and you will be refunded fully or partially within 7 working days to the original payment method, in accordance with the information outlined in the Request a Refund page.

If unsuccessful, the previous denial of refund will remain and your request will once again be denied. You will not be able to dispute the refund request outcome for a second time and the refund request case will be closed.

Consumer Rights following Second Denial of Refund

In accordance with your local laws, your consumer rights are unaffected by the denial of refund.

Dispute Refund Request Outcome and Request Re-verification

By requesting a re-verification of refund, you accept that you have read, understood, and agree to, our Privacy Policy, GDPR Compliance Policy (UK), GDPR Compliance Policy (EU) (where applicable), CCPA Compliance Policy (where applicable) and the information outlined on this page. You accept that we will re-verify and, if successful, process a full or partial refund in accordance with our Sales and Refunds policy. You agree to ensure that your payment method can receive the refund and agree (if applicable) that you will lose access to purchased content.